CRM software manage customer relationships, such as sales, marketing, customer service and support. It is used to track customer data and interactions, analyze customer behavior and trends, and to provide better customer service. CRM software can be used to automate customer service tasks, such as responding to customer inquiries, creating customer profiles, and managing customer data. It can also be used to track sales and marketing activities, manage customer relationships, and generate reports. CRM software can help companies improve customer service, increase sales, and improve customer loyalty.