SUPPORT

Summit is dedicated to bringing the highest level of support to our clients, long after the development and implementation phases are over. We offer value-added support services that address the real business functions and logic of your applications.

As a Summit customer, you have 24/7 access to our extensive Web-based, self-service technical resources. From our Online Support site, you can submit your cases online, search our knowledgebase. Our goal is to provide you with the support that will help you manage and maintain your Business Performance Management solutions more effectively.

Summit offers four levels of Support:

TELEPHONE/EMAIL SUPPORT provides all clients technical assistance during normal business hours. Our support staff is trained to help you resolve all of your technical issues as quickly as possible.

ON SITE SUPPORT our seasoned consultants can visit your office to diagnose the problem and fix it or provide similar assistance, if the problem cannot be fixed over the phone or internet.

INTERNET SUPPORT is the fastest, easiest and most effective way to resolve support cases. Leveraging internet browser advanced functions and technologies, our technical support assistant can help you remotely analyze, identify and fix the issues quickly and easily. You can also upload test system/data to the site for diagnosis and tuning by expert consultants in Dubai or in the US, using the FTP (File Transfer) interface available as part of this service.

TEAM TRACK is an online problem and change request repository for customers to submit and track problems, identify enhancements that should be considered for future release and make suggestions for new features.