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FOR IMMEDIATE RELEASE


BPM Pulse Survey Recognizes KCI Computing as Leader in Customer Satisfaction Among More Than 20 BPM Vendors

Torrance, Calif. – February 28, 2007 – KCI Computing, Inc. announced today it has earned the distinction of “Highest Customer Satisfaction” among all business performance management (BPM) vendors represented in the fifth-annual BPM Pulse Survey.

Conducted annually by BPM Partners – an advisory services firm with an exclusive focus on performance management solutions – the BPM Pulse surveys C-level executives, finance and IT managers about their use of business performance management and their honest evaluations of the application and tools vendors in the market. Respondents come from small, medium and large businesses worldwide.

Early results from the survey were presented by BPM Partners and Business Finance magazine in the annual Beyond the Hype Webcast, which can be replayed here www.bpmpartners.com/events_webinars.shtml. Final results compiled this week confirmed that KCI achieved the highest customer satisfaction rating among all core performance management vendors.

Customer satisfaction results were based on customer responses across nine key areas including sales process, price/value, product functionality, ease of use, ease of implementation, performance, product quality, documentation, and support/training /consulting.

In contrast to the other BPM solutions that require integration, KCI provides a single platform for the entire business performance management spectrum. KCI’s hallmark product, CONTROL, allows organizations to flexibly and cost-effectively master the challenge of unifying all financial functions, processes and data for consistent insights, improved decision-making and accountability. The easy to use and deploy solution features an Excel based interface, a relational back end and seamless dynamic access to disparate financial and operational data sources.

“KCI offers a comprehensive unified BPM solution that addresses the requirements of today’s demanding marketplace,” said Craig Schiff, president and CEO of BPM Partners. “By receiving the highest customer satisfaction marks of all software providers in our survey, KCI demonstrates that it’s clearly doing things right by focusing on the needs of its most important constituents, its customers.”

BPM – a growing software category with more than 100 vendors – is a combination of business processes, select measures (metrics, key performance indicators) and systems that enable an organization to understand, act on and influence its business performance. Budgeting, planning, consolidation, scorecards, dashboards, business intelligence (BI) and analytic applications all fall under the BPM umbrella. In addition, regulatory issues such as Sarbanes-Oxley, Basel II, and IFRS compliance are often business drivers for today’s BPM applications.

“It’s terrific to emerge from the pack and stand out in an area as important as customer satisfaction,” said Max Kay, CEO of KCI Computing. “We work hard to earn an outstanding reputation for solving complex problems, delivering value beyond mere automation and for considering our customers’ interests as important as our own. These measures are deeply ingrained in the KCI culture and at the core of what we do and how we act, regardless of customer size or industry.”

About KCI Computing
Building on more than 25 years of domain expertise, KCI provides a powerful, cost-effective corporate performance management (CPM) solution that offers organizations of all sizes the real-time insight needed to plan, assess and drive corporate performance. KCI’s hallmark product, CONTROL, leverages relational technology to unite critical financial and operational data to deliver the cohesive and transparent view necessary to align strategy and action. CONTROL is built on the concept of "ONE": one closed loop software, one user interface, one point of maintenance, one centralized repository, and one version of the "truth" across the enterprise. Headquartered in Torrance, California, KCI has a diverse customer base that includes industry-leading companies in a variety of markets. For more information, please visit www.kcicorp.com.

About BPM Partners
BPM Partners is the leading independent authority on business performance management (BPM) solutions and a founding member of the BPM Standards Group. BPM Partners’ vendor-neutral consultants guide companies through their BPM initiatives from start to finish, helping companies attain the maximum value from their business performance management initiatives. This is done through hands-on services that provide insight on how to collect and analyze the right information to address specific business goals. BPM Partners leads clients through requirements definition, vendor selection, and deployment of departmental or enterprise-wide BPM systems. In 2006 BPM Partners was named a ‘Small Jewel’ in Consulting Magazine’s annual selection of the most innovative consulting companies. www.bpmpartners.com.


 



 

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